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Clinical Relationships: Improving Communication with Patients, Clients and Families
Length: 1 Hour 2 minutes


In the healthcare setting, today’s workplace environment is more complex than ever.  Knowing what to say and how to say it can be the difference between your program’s success or failure; and more importantly, it can make a difference in your client or patient’s successful treatment.  Because we are in a healthcare setting, ensuring that there is clear understanding between the client/patient and the caregiver is vital. This interactive training program will guide participants in shaping their personal style to become more effective communicators.  Participants will practice listening skills, workplace diplomacy, phrasing their messages appropriately and dealing with challenging clients & patients.

This course is suitable for both beginning and intermediate levels. 

Date of original program: 1.24.2022

Stephanie Goldstein

Stephanie Goldstein, BSW, LBSW, has been in healthcare for more than 15 years.  Her experience includes both working directly with patients and as a manager in mental health and long term care. She is passionate about educating patients and families on options while promoting self-determination for those with complex physical, cognitive or mental health diagnoses.  A frequent guest lecturer for Johns Hopkins University’s Certificate on Aging program, she also loves teaching professionals about best practices in working with older generations. 


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