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Creating an (Almost!) Stress-Free Experience for Clients and Patients
Length: 1 hour 2 minutes
Do you look forward to needing a hospital, nursing home, psychotherapist, or any other health/mental health service? Neither do our clients and patients! Even though clients and patients dread needing us, we have a lot of control over how they ultimately perceive the experience of receiving necessary services. When we make a health or mental health experience less stressful for those who seek help, there are better clinical outcomes, less complaints and fewer malpractice claims. This engaging program will help you better understand the mindset of those you serve and make necessary changes so patients and clients are better set up for success.
Content Level: Beginner to Intermediate
Date of original Program: 12.6.2022
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP, Jenerations Health Education
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare organizations and professionals grow while empowering patients and their caregivers.
Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.
Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government and non-profit organizations For more information on keynote speaking, please click here.
When she’s not speaking and writing, Jennifer loves boating with her husband Sean. In nautical circles her claim to fame is being the Chesapeake Bay’s least talented first mate. Having grown up in the Philadelphia area, her secret talent is parallel parking.
