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Improving Clinical Outcomes By Mastering Intergenerational Fluency
Length: 1 hour 3 minutes


The way we communicate is influenced by the generation we most affiliate with.  Most health and mental health providers communicate the way they like to be communicated with, rather than taking into consideration how a message is best received by someone of a different age.   This interactive program will cover generational differences, particularly as they relate to communication and information processing.  Misunderstandings, how to avoid them and how to correct them with patients, clients, caregivers and colleagues of different generations will be covered.  Participants will leave the session better understanding how to effectively communicate with persons of other age groups in the health and mental health setting so clinical outcomes are improved.

Content Level: Beginner to Intermediate

Original Date of Program: 7.20.21

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP, Jenerations Health Education

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare organizations and professionals grow while empowering patients and their caregivers.

Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.

Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government and non-profit organizations For more information on keynote speaking, please click here.

When she’s not speaking and writing, Jennifer loves boating with her husband Sean. In nautical circles her claim to fame is being the Chesapeake Bay’s least talented first mate. Having grown up in the Philadelphia area, her secret talent is parallel parking.


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