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Dealing with Difficult and Challenging Family Members
Length: 01:07:05
All professionals have encountered patients' families and caregivers that have been difficult to please despite our best efforts. Join us for this frank discussion on why some caregivers are more difficult to work with than others and how to identify them early on. Learn about the different types of difficult and challenging clients, families and caregivers. This seminar will also focus on how to maintain your sanity while achieving the best possible therapeutic outcomes in these cases.
This content is appropriate for beginner and intermediate levels.
Joanna Frankel
Joanna Frankel is a graduate of Towson University with her Bachelors in both Psychology and Gerontology. Following, Joanna obtained her MSW from the University of Maryland School of Social Work with a clinical concentration and a focus in Aging. Since, Joanna has been working in the long-term care setting for over 15 years. Her experience includes directing the social work department in a 205-bed facility, with clients who have a variety of mental health issues, long term care needs, at end of life, on dialysis and who are ventilator dependent. Additionally, Joanna is passionate about and has expertise in dementia, advance directives/end of life and mental health issues in the elderly. Furthermore, she has spent the last 10 years consulting in several nursing homes, educating social workers on the proper practices of long-term care while providing clinical supervision. Joanna has always educated interdisciplinary teams, patients and families on various topics on aging. When Joanna isn’t working, you can find her playing ball with her husband and 2 boys or at the nearest sushi restaurant.
