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Ethical Boundaries: The Zone of Helpfulness in The Professional Caregiver & Patient Relationship
Length: 1 Hour


Boundaries are the invisible line between the patient/ family and the healthcare provider. Professional boundaries may vary depending on the practice setting and license the professional holds. Maintaining boundaries involves understanding the importance of staying in the zone of helpfulness and the consequences of overstepping. This interactive program examines the ethical dilemmas that arise regarding boundaries and how our professional codes of ethics guide us in maintaining professionalism with empathy. Join us for a lively discussion on creating and maintaining the appropriate “zone” for your practice.

This content is suitable for both beginning and intermediate levels.  There is an introduction to reviewing professional boundaries which is necessary and appropriate for beginners.  It also applies to intermediate levels as it expands upon the introductory level, focusing on the ethical dilemmas that arise and how-to best work to maintain these boundaries.

Joanna Frankel

Joanna Frankel is a graduate of Towson University with her Bachelors in both Psychology and Gerontology. Following, Joanna obtained her MSW from the University of Maryland School of Social Work with a clinical concentration and a focus in Aging. Since, Joanna has been working in the long-term care setting for over 15 years. Her experience includes directing the social work department in a 205-bed facility, with clients who have a variety of mental health issues, long term care needs, at end of life, on dialysis and who are ventilator dependent.  Additionally, Joanna is passionate about and has expertise in dementia, advance directives/end of life and mental health issues in the elderly. Furthermore, she has spent the last 10 years consulting in several nursing homes, educating social workers on the proper practices of long-term care while providing clinical supervision. Joanna has always educated interdisciplinary teams, patients and families on various topics on aging. When Joanna isn’t working, you can find her playing ball with her husband and 2 boys or at the nearest sushi restaurant.


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