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COVID-19 Policies & Client Mindset: A Professional’s Guide to Being Sensitive & Steering Clear of Countertransference
Length: 1 hour 1 minute
As a health or mental health provider, you were on the front lines during the pandemic. You likely have strong feelings about what happened and how to move forward. But many of us are so busy considering our own experiences that we forget that clients, patients, and caregivers have their own views about the pandemic. These viewpoints shape how they perceive their experience with you and other healthcare organizations. Join us for this interactive program on identifying the emotional challenges your clients, patients and family caregivers face while addressing how to manage potential countertransference that may occur.
Content Level: Beginner to Intermediate
Date of original program: 10.17.22
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP, Jenerations Health Education
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare organizations and professionals grow while empowering patients and their caregivers.
Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.
Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government and non-profit organizations For more information on keynote speaking, please click here.
When she’s not speaking and writing, Jennifer loves boating with her husband Sean. In nautical circles her claim to fame is being the Chesapeake Bay’s least talented first mate. Having grown up in the Philadelphia area, her secret talent is parallel parking.
