This program is not active.
Not Found
Webinar

Elder Speak: Effectively Communicating with Older Adults


Average Rating:
   5
Topic Areas:
Communication Strategies |  Aging
Category:
Case Managers |  CDPs |  CMC/NACCM |  Continuing Ed |  Social Workers
Faculty:
Joanna Frankel
Course Levels:
Beginner & Intermediate
Duration:
1 hour, 9 minutes
Format:
Audio and Video
License:
Never expires.

Dates



Description

Communication is the foundation of a healthy working relationship. We need to know our clients in order to develop this relationship and build trust. This interactive program will allow participants to understand why communicating with older adults is different from communicating with younger adults.  There are several aging processes that can interfere with communication.  Participants will work on positive communication responses and gain he essential skills for successful communication with older adults.

This content is suitable for both beginning and intermediate levels.  

Credits


Nursing Home Administrator

This program has been approved for Continuing Education for 1  total participant hours by NAB/NCERS—Approval # 20220624-1-A75758-DL

 


Certified Case Manager

This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers.  The course is approved for 1 CE contact hour(s).  Activity code: I00046783 Approval Number 210002153:   To claim these CEs, log into your CE Center account at www.ccmcertification.org.*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.


Certified Dementia Practitioners

Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 1 CEU.


Social Workers-Texas Jenerations Health Education is an approved continuing education provider by the Texas State Board of Social Work Examiners – Provider # 6859
Social Worker-Maryland

Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.

Participant is awarded Category I Maryland Social Work CEUs

 


CMC/NACCM

Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity approved for 1  CMC contact hours.

 

 

 


Social Work - ASWB Individual Course Approval

Elderspeak: Effectively Communicating with Older Adults, Course #3611, is approved by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program to be offered by Jenerations Health Education as an individual course. Individual courses, not providers, are approved at the course level. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. ACE course approval period: 05/26/2021 - 05/26/2023. Social workers completing this course receive 1 General Social Work Practice continuing education credits.

Notice to providers of New Jersey SW Continuing Education:

• ACE individual course approval meets the NJ Board of Social Work Examiners requirements for individual course approval pursuant to NJ Code 13:44G-6.4.16.

• Participation in the ASWB ACE Course Approval Program requires that the provider abide by all of the criteria set forth by New Jersey Administrative Code Title 13 Chapter 44 G Subchapter 6.



Handouts

Faculty

Joanna Frankel's Profile

Joanna Frankel Related seminars and products


Joanna Frankel is a graduate of Towson University with her Bachelors in both Psychology and Gerontology. Following, Joanna obtained her MSW from the University of Maryland School of Social Work with a clinical concentration and a focus in Aging. Since, Joanna has been working in the long-term care setting for over 15 years. Her experience includes directing the social work department in a 205-bed facility, with clients who have a variety of mental health issues, long term care needs, at end of life, on dialysis and who are ventilator dependent.  Additionally, Joanna is passionate about and has expertise in dementia, advance directives/end of life and mental health issues in the elderly. Furthermore, she has spent the last 10 years consulting in several nursing homes, educating social workers on the proper practices of long-term care while providing clinical supervision. Joanna has always educated interdisciplinary teams, patients and families on various topics on aging. When Joanna isn’t working, you can find her playing ball with her husband and 2 boys or at the nearest sushi restaurant.


Learning Objectives

After attending this course, participants will be able to:

  1. List 3 aging processes that interfere with communication
  2. Name 2 factors in emotional wellness that affect communication 
  3. Describe 3 conflicting agendas that interfere with communication between older and younger adults
  4. List 3 positive communication responses

Agenda

10am-10:15am: Normal Aging and Communication

10:15am-10:30am: Emotional Wellness and the Communication Connection

10:30am-10:45am: Communication expectations with older and younger adults

10:45am- 11am: Best practices in communication; summary

Webinar FAQ

Q: How do I access the program?

A: Log in to your account at https://jenerations.ce21.com/ and you can launch the applicable program from your list of registered courses.  You may also click the link provided in your event confirmation or reminder emails and that will take you to your account. Please use the same email you used to register for your account.  If you do not recall your log-in information you may request it: https://jenerations.ce21.com/Account/Login

 *Certificates will be provided upon completion of evaluation

 

Q: Do I need to set up an account? / Why do I need to register?

A: Account registration is required for each individual who wishes to participate in a CEU and receive credit to maintain credit compliance requirements.  Your account will also provide you with the ability to access your program history, handouts, and ability to download your CE certificate.

 

Q: How can I tell if I am registered?

A: Please go to your account and your registered courses will be listed.  You will also receive a registration confirmation via your email if you have successfully registered for the program.  Be sure to check your SPAM or Junk folders as well.  If you have questions about your registration or did not receive a confirmation email, please contact Contact@jenerationshealth.com.

 

Q: How do I receive my CEs at the end of the webinar? /How do I get my certificate?

A: CE certificates will be made available to all participants who attend the webinar in full, and completes the evaluation found in their registration profile.  You will find these in your profile when you log in: https://jenerations.ce21.com/

 

Q: What if I am running late or must leave before the program ends? Will I still receive credit? 

A: Due to credit compliance standards, full attendance is required to receive CE certificate. Therefore, if you arrive to the webinar late or leave the webinar early, you may not qualify to receive a CE certificate.  Jenerations does not offer partial credit for participation.

 

Q: What if I get kicked out of a webinar and cannot get back in?

A: Should you have technical difficulties; you should be able to rejoin the webinar through your account profile by clicking “Launch Webinar”. Our attendees are given a grace period to rejoin; however, failure to return in time, will result in not receiving CE credits.  If technical difficulties are experienced by the entire group a notice will be sent out advising of such.

 

Q: Are the webinars live?

A: Yes, our Jenerations webinars are live and interactive - not pre-recorded. To receive credit, these webinars should be treated as if you are attending an in-person course in a classroom setting and will also require a minimum participation.  This is tracked via your online participation as well as polls/quiz responses and other applicable certification requirements.

NOTE: Jenerations also offers On-Demand content.  This content is pre-recorded.  Credits may differ from the original Live Webinar offering.

 

Q: Who are you authorized by?

A: While most licensing boards for social work accept CE, credits provided by (ASWB), licensees are responsible for determining where specific courses meet their jurisdiction’s requirements.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.  **It is the responsibility of the registered user to review the details of each program and the credit approvals (noted in the approval statement under the Credits tab) on the website to determine which CE approvals are being offered for each course.

Jenerations Health Education is approved by the following organizations:

Jenerations Health Education regularly submits programs to the following entities for program approvals:

  • Commission for Case Management Certification (Certified Case Managers)
  • NAB/NCERS (Nursing Home Administrators)
  • National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners (Certified Dementia Practitioners)
  • Certified Financial Planner Board of Standards (Certified Financial Planners)
  • Association of Social Work Boards, ACE program (ASWB ACE)


Q: Are there specific equipment or technical requirements?

There are recommended system settings and system requirements.  System requirements are:

  • Operating Systems: Windows XP or higher, MacOS 9 or higher, Android 4.0 or higher
  • Internet Browser: Internet Explorer 9.0 or higher, Google Chrome, Firefox 10.0 or higher
  • Broadband Internet connection: Cable, High-speed DSL & any other medium that is internet accessible.

It is recommended to have a wired connection or at minimum a strong wireless connection.  Should you lose connectivity to the program it may impact your attendance which can impact the participation needed to obtain credit. 

 

Q: Do you offer ADA Accommodations?

A: Yes! If you are requesting ADA accommodations, please contact us via email at contact@jenerationshealth.com  at least two weeks prior to the course date. Requests after that date may not be fulfilled. 

 

Q: What do I do if I have a complaint/grievance?

A: For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com. 

 

Policies & Accommodation Requests

See below for policies and accomodation information:

  • Successful completion of our continuing education programs will require attendance for the entire event as well as completion & submission of the evaluation form, at the conclusion of the webinar.  Certificates will be provided via your account once program requirements have been met.
  • To request an ADA accommodations, please contact us via email at contact@jenerationshealth.com  at least two weeks prior to the course date. Requests after that date may not be fulfilled. 
  • For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com.
  • To review Jenerations Health Privacy Policy, please see: https://jenerationshealth.com/faq/

Bibliography & References

Bibliography & References available upon request

Please wait ...

Back to Top