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Behaviors as Communication? A Dementia Patient’s Attempt to Connect


Average Rating:
   14
Topic Areas:
Dementia
Category:
Case Managers |  CDPs |  CMC/NACCM |  Social Workers
Faculty:
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP
Course Levels:
Beginner & Intermediate
Duration:
1 Hour 1 minute
Format:
Audio and Video
License:
Never expires.



Description

 

Caregivers and healthcare professionals are frequently frustrated by the behaviors exhibited by those diagnosed with permanent dementia.  When we understand that these challenging behaviors are sometimes the only way the patient can communicate, it helps us develop more patience and understanding.  Join us for this informative program on interpreting body language, reading signals and deciphering the mysterious behavioral language of dementia.

Content Level: Beginner to Intermediate

Date of original program: 8/23/22

Credits


Social Work - New York

Jenerations Health Education, Inc. is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0130. Participants are granted 1Contact Hours of Continuing Education*Live, on-line, self-study


Certified Dementia Practitioners

Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 1 CEU.


Social Work, MD (Category ll)

Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.

Participant is awarded 1Category II Maryland Social Work CEUs


CMC/NACCM

Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity approved for 1  CMC contact hours.

 

 

 


Assisted Living Manager-Maryland

This course meets the Office of Health Care Quality's Assisted Living Units criteria for recommendation for training to be offered to the assisted living providers of Maryland. Jenerations Health Education is an approved provider for the above stated course for Assisted Living Manager continuing education. 1hours awarded.

 

 

 



Handouts

Faculty

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP's Profile

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP Related seminars and products

Jenerations Health Education


Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare organizations and professionals grow while empowering patients and their caregivers.

Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.

Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government and non-profit organizations For more information on keynote speaking, please click here.

When she’s not speaking and writing, Jennifer loves boating with her husband Sean. In nautical circles her claim to fame is being the Chesapeake Bay’s least talented first mate. Having grown up in the Philadelphia area, her secret talent is parallel parking.


Policies & Accommodations for Live Interactive Webinar

See below for policies and accommodations information:

  • Successful completion of our continuing education programs will require attendance for the entire event as well as completion & submission of the evaluation for at the conclusion of the webinar.  Certificates will be provided via your account once program requirements have been met.
  • To request an ADA accommodations, please contact us via email at contact@jenerationshealth.com  at least two weeks prior to the course date. Requests after that date may not be fulfilled. 
  • For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com.
  • To review Jenerations Health Privacy Policy, please see: https://jenerationshealth.com/faq/
  • Refund Policy Live Interactive Webinars:
    • Registrations for live interactive webinars may be canceled 15 days prior to the program date with full refund.
    • Cancelations made after this date will receive credit for another Jenerations live interactive webinar.
    • Please email contact@jenerationshealth.com to discuss refund and/or exchange. 

Webinar FAQ

Q: How do I access the program?

A: Log in to your account at https://jenerations.ce21.com/ and you can launch the applicable program from your list of registered courses.  You may also click the link provided in your event confirmation or reminder emails and that will take you to your account. Please use the same email you used to register for your account.  If you do not recall your log-in information you may request it: https://jenerations.ce21.com/Account/Login

 

Q: Do I need to set up an account? / Why do I need to register?

A: Account registration is required for each individual who wishes to participate in a CEU and receive credit to maintain credit compliance requirements.  Your account will also provide you with the ability to access your program history, handouts, and ability to download your CE certificate.

 

Q: How can I tell if I am registered?

A: Please go to your account and your registered courses will be listed.  You will also receive a registration confirmation via your email if you have successfully registered for the program.  Be sure to check your SPAM or Junk folders as well.  If you have questions about your registration or did not receive a confirmation email, please contact Contact@jenerationshealth.com.

 

Q: How do I receive my CEs at the end of the webinar? /How do I get my certificate?

A: CE certificates will be made available to all participants who attend the webinar in full, and completes the evaluation found in their registration profile for live interactive programs. For on-demand programs, participants must complete the program in it's entirety as well as the evaluation and post test.  You will find these in your profile when you log in: https://jenerations.ce21.com/

 

 

Q: What if I am running late or must leave before the program ends? Will I still receive credit? 

A: Due to credit compliance standards, full attendance is required to receive CE certificate. Therefore, if you arrive to the webinar late or leave the webinar early, you may not qualify to receive a CE certificate.  Jenerations does not offer partial credit for participation.

 

Q: What if I get kicked out of a webinar and cannot get back in?

A: Should you have technical difficulties; you should be able to rejoin the webinar through your account profile by clicking “Launch Webinar”. Our attendees are given a grace period to rejoin; however, failure to return in time, will result in not receiving CE credits.  If technical difficulties are experienced by the entire group a notice will be sent out advising of such.

 

Q: Are the webinars live?

A: Yes, our Jenerations webinars are live and interactive - not pre-recorded. To receive credit, these webinars should be treated as if you are attending an in-person course in a classroom setting and will also require a minimum participation.  This is tracked via your online participation as well as polls/quiz responses and other applicable certification requirements.

Q: Who are you authorized by?

A: While most licensing boards for social work accept CE, credits provided by (ASWB), licensees are responsible for determining where specific courses meet their jurisdiction’s requirements.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.  **It is the responsibility of the registered user to review the details of each program and the credit approvals (noted in the approval statement under the Credits tab) on the website to determine which CE approvals are being offered for each course.

Jenerations Health Education is approved by the following organizations:

Jenerations Health Education regularly submits programs to the following entities for program approvals:

  • Commission for Case Management Certification (Certified Case Managers)
  • NAB/NCERS (Nursing Home Administrators)
  • National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners (Certified Dementia Practitioners)
  • Certified Financial Planner Board of Standards (Certified Financial Planners)
  • Association of Social Work Boards, ACE program (ASWB ACE)


Q: Are there specific equipment or technical requirements?

There are recommended system settings and system requirements.  System requirements are:

  • Operating Systems: Windows XP or higher, MacOS 9 or higher, Android 4.0 or higher
  • Internet Browser: Internet Explorer 9.0 or higher, Google Chrome, Firefox 10.0 or higher
  • Broadband Internet connection: Cable, High-speed DSL & any other medium that is internet accessible.

It is recommended to have a wired connection or at minimum a strong wireless connection.  Should you lose connectivity to the program it may impact your attendance which can impact the participation needed to obtain credit. 

 

Q: Do you offer ADA Accommodations?

A: Yes! If you are requesting ADA accommodations, please contact us via email at contact@jenerationshealth.com  at least two weeks prior to the course date. Requests after that date may not be fulfilled. 

 

Q: What do I do if I have a complaint/grievance?

A: For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com. 

 

Learning Objectives

Learning Objectives

  • List at least 3 different reasons patients with irreversible dementia will exhibit challenging behaviors
  • Name 2 strategies for identifying what a patient with irreversible dementia is trying to communicate through a challenging behavior
  • Identify 3 non-verbal techniquest that will assist in communicating better with a patient with irreversible dementia

 

Agenda

30 minutes: Interpreting Difficult Behaviors and Identifying the Meaning Behind Them

30 minutes: Strategies and Techniques to Implement to Enhance Effective Communication and Reduce Risk of Behaviors

 

Bibliography & References

Gerritsen, D. L., van Beek, A. P. A., & Woods, R. T. (2019). Relationship of care staff attitudes with social well-being and challenging behavior of nursing home residents with dementia: a cross sectional study. Aging & Mental Health23(11), 1517–1523. https://doi.org/10.1080/13607863.2018.1506737

Banovic, S., Zunic, L. J., & Sinanovic, O. (2018). Communication difficulties as a result of dementia. Materia Socio-Medica, 30(3), 221–224. https://doi.org/10.5455/msm.2018.30.221-224

Isaac, V., Kuot, A., Hamiduzzaman, M., Strivens, E., & Greenhill, J. (2021). The outcomes of a person-centered, non-pharmacological intervention in reducing agitation in residents with dementia in Australian rural nursing homes. Bmc Geriatrics21(1). https://doi.org/10.1186/s12877-021-02151-8

Atee, M., Morris, T., Macfarlane, S., & Cunningham, C. (2021). Pain in dementia: prevalence and association with neuropsychiatric behaviors. Journal of Pain and Symptom Management61(6), 1215–1226. https://doi.org/10.1016/j.jpainsymman.2020.10.011

Schaub, C., Von Gunten, A., Morin, D., Wild, P., Gomez, P., & Popp, J. (2018). The effects of hand massage on stress and agitation among people with dementia in a hospital setting: a pilot study. Applied Psychophysiology and Biofeedback : In Association with the Association for Applied Psychophysiology and Biofeedback43(4), 319–332. https://doi.org/10.1007/s10484-018-9416-2

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