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The New and Resistant Resident: How to Acclimate (Courtesy of Brightview Senior Living East Norriton)

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Stephanie Goldstein
3 Hours 15 Minutes
Not Applicable
Brightview East Norriton - East Norriton, Pennsylvania



Change is hard.  Change can be particularly difficult for seniors. Moving to a new home, preparing documents for end of life, and making healthcare decisions are challenging for the senior, the family and professionals.  This seminar will focus on tips to assist the professional with:

  • identifying resistance to change
  • implementing strategies to ease resistance
  • understanding why even positive change can cause extreme stress reactions

This interactive program will assist professionals in becoming more comfortable in working with and understanding resistant behaviors in their senior patients and clients.

This content is appropriate for beginner and intermediate levels.

Please note there is no streaming/virtual option available.


Brightview Senior East Norriton

300 E. Germantown Pike

East Norriton, PA 19401


Certified Case Manager

This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers.  The course is approved for 3 CE contact hour(s).  Activity code: S00054644 Approval Number 230001094:   To claim these CEs, log into your CE Center account at*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.

Certified Dementia Practitioners

Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 3 CEU.


Jenerations Health Education is approved by the California Board of Registered Nursing, Provider #: 17753 for 3Contact Hours. This certificate must be retained by the licensee for a period of four years after the course ends. *All attendees seeking nursing credits are responsible for confirming that their own licensing board accepts contact hours approved by other state nursing boards.


Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity is approved for 3  CMC contact hours.




Social Work

Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 01/26/2021-01/26/24. Social Workers completing this course receive 3 General Social Work Practice continuing education credit.



Stephanie Goldstein's Profile

Stephanie Goldstein Related seminars and products

Stephanie Goldstein, BSW, LBSW, has been in healthcare for more than 15 years.  Her experience includes both working directly with patients and as a manager in mental health and long term care. She is passionate about educating patients and families on options while promoting self-determination for those with complex physical, cognitive or mental health diagnoses.  A frequent guest lecturer for Johns Hopkins University’s Certificate on Aging program, she also loves teaching professionals about best practices in working with older generations. 

Learning Objectives & Agenda

Learning Objectives:

1.  List which seniors are at risk for extreme resistance.

2.  Identify at least 3 theories on change.

3.  Describe 5 causes of resistance by senior patients or clients.

4.  Describe at least 3 strategies for preventing or dealing with resistant senior patients or clients.

5.  List the key elements of maintaining a “resistant-free” environment for patients or clients.

6.  Practice handling situations involving resistant patients or clients.


30 minutes: Who Is The New & Resistant Client/Patient?

30 minutes: Change & The Human Being

30 minutes: Causes of Resistance

30 minutes: Addressing New & Resistant Clients & Patients

Break 15 min

30 minutes: Maintaining A “Resistant-Free” Environment For Clients & Patients

30 minutes: Case Studies & Best Practices                         

Bibliography & References

Bibliography & References available upon request

Live (Onsite) Programs - FAQ

*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.

*Certificates distributed  upon completion & receipt of evaluation

*Partial credit is not offered

Q: Do you offer ADA Accommodations?

A: Yes! If you are requesting ADA accommodations, please contact us via email at  at least two weeks prior to the course date. Requests after that date may not be fulfilled.

Q: What do I do if I have a complaint/grievance?

A: For grievances, contact Jenerations Health Education at 443-416-7710 or 





Brightview East Norriton

300 E. Germantown Pike, East Norriton, Pennsylvania 19401, United States
(610) 557-3357