Live Event
Optimizing the Healthcare Experience for Patients: Improving Service and Clinical Outcomes
- Average Rating:
- Not yet rated
- Topic Areas:
- Not Available
- Faculty:
- Jennifer L. FitzPatrick, MSW, LCSW-C, CSP
- Course Levels:
- Beginner & Intermediate
- Duration:
- 3 Hours 15 Minutes
- License:
- Not Applicable
- Location:
- Brightview - Lake Tappan - Orangeburg, New York
Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.
Description
There is increasing evidence that good customer service not only pleases patients and caregivers but it is also highly linked with better clinical outcomes. This interactive program will cover simple inexpensive ways to increase the level of customer service in a nursing home/rehab environment. It will specifically address how to implement these strategies with patients who have dementia, mental health conditions and personality disorders as well as those who are receiving rehab services. The program will also discuss ways to use humor and better bedside manner to increase satisfaction for family caregivers which will in turn increase better clinical outcomes for the patient.
Content Level: Beginner to Intermediate
Program Location and Information: Registration 8:30am Program 9:00am-12:15pm
Brightview Lake Tappan
31 Hunt Road
Orangeburg, NY 10962
Credits
Social Work - New York
Jenerations Health Education, Inc. is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0130. Participants are granted 3Contact Hours of Continuing Education*Live, on-line, self-study
Certified Case Manager
This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 3 CE contact hour(s). Activity code: S00058453 Approval Number 240000525: To claim these CEs, log into your CE Center account at www.ccmcertification.org.*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.
Social Work
Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 1/26/2024-1/26/2027 . Social Workers completing this course receive 3 General Social Work Practice continuing education credit.
Occupational Therapists
This course was approved for 3 NYS Continuing Competency Hours by NYSOTA
Physical Therapy
This program has been approved by APTA-NY for 2.4 Continuing Education Hours. APTA-NY to provide certificates.
Faculty
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP Related Seminars and Products
Jenerations Health Education
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare organizations and professionals grow while empowering patients and their caregivers.
Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.
Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government and non-profit organizations For more information on keynote speaking, please click here.
When she’s not speaking and writing, Jennifer loves boating with her husband Sean. In nautical circles her claim to fame is being the Chesapeake Bay’s least talented first mate. Having grown up in the Philadelphia area, her secret talent is parallel parking.
Learning Objectives & Agenda
Learning Objectives:
- Identify 3 reasons that good bedside manner/patient service leads to improved clinical outcomes
- List 3 strategies that have been demonstrated to improve clinical outcomes
- Discuss strategies for building trust with patients
- Identify 3 types of patients/caregivers that are in particular need of good bedside manner/customer service
Agenda:
45 minutes: The relationship between good bedside manner and customer service and clinical outcomes
45 min: What healthcare workers can do to improve clinical outcomes
15 minutes: Break
45 min: How do we build trust with our clients?
45 min: What type of client/caregiver benefits the most from good customer service?
Bibliography & References
Bibliography & References available upon request
Live (Onsite) Programs - FAQ
*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.
*Certificates distributed upon completion & receipt of evaluation
*Partial credit is not offered
Q: Do you offer ADA Accommodations?
A: Yes! If you are requesting ADA accommodations, please contact us via email at contact@jenerationshealth.com at least two weeks prior to the course date. Requests after that date may not be fulfilled.
Q: What do I do if I have a complaint/grievance?
A: For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com.
Location
Brightview - Lake Tappan
31 Hunt Road, Orangeburg, New York 10962, United States
(845) 867-2333
www.brightviewseniorliving.com
(845) 867-2333
www.brightviewseniorliving.com