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Creating an (Almost!) Stress-Free Experience for Clients and Patients (Courtesy of Brightview New Canaan)

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Jennifer L. FitzPatrick, MSW, LCSW-C, CSP
Course Levels:
Beginner & Intermediate
3 Hours 15 Minutes
Not Applicable
Brightview on New Canaan - Norwalk, Connecticut



Do you look forward to needing a hospital, nursing home, psychotherapist, or any other health/mental health service? Neither do our clients and patients!  Even though clients and patients dread needing us, we have a lot of control over how they ultimately perceive the experience of receiving necessary services. When we make a health or mental health experience less stressful for those who seek help, there are better clinical outcomes, less complaints and fewer malpractice claims. This engaging program will help you better understand the mindset of those you serve and make necessary changes so patients and clients are better set up for success.

Content Level: Beginner to Intermediate

Please note there is no virtual/streaming option


Brightview New Canaan

162 New Canaan Ave

Norwalk, CT 06850



Nursing Home Administrator

This program has been approved for Continuing Education for 3  total participant hours by NAB/NCERS—Approval # 20240425-3-A92738-IN


Certified Case Manager

This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers.  The course is approved for 3 CE contact hour(s).  Activity code: S00053812 Approval Number 230000259:   To claim these CEs, log into your CE Center account at*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.

Certified Dementia Practitioners

Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 3 CEU.


Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity is approved for 3  CMC contact hours.




Social Work

Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 01/26/2021-01/26/24. Social Workers completing this course receive 3 General Social Work continuing education credit.



Jennifer L. FitzPatrick, MSW, LCSW-C, CSP's Profile

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP Related seminars and products

Jenerations Health Education

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare organizations and professionals grow while empowering patients and their caregivers.

Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.

Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government and non-profit organizations For more information on keynote speaking, please click here.

When she’s not speaking and writing, Jennifer loves boating with her husband Sean. In nautical circles her claim to fame is being the Chesapeake Bay’s least talented first mate. Having grown up in the Philadelphia area, her secret talent is parallel parking.

Learning Objectives


Learning Objectives:

  1. Discuss reasons why clients and patients experience stress when procuring health and mental health services
  2. Discover the negative consequences of serving patients and clients who are experiencing stress at your organization
  3. Develop a plan for reducing stress for your clients and patients
  4. Examine specific mental health conditions that create excessive stress for clients and patients engaging with the healthcare system
  5. Practice concrete strategies that will reduce stress for your clients and patients



20 minutes: What a lower-stress experience looks like in health and mental health settings

40 minutes: The reasons clients and patients are stressed out when they seek health and mental health services

40 minutes:  Why a less stressful experience is crucial to patient and client well-being/clinical outcomes

15 minutes: Break

40 minutes: What reduces stress for clients and patients in health and mental health settings

40 minutes: Creating a plan for reducing stress for clients and patients in your practice setting


Live (Onsite) Programs - FAQ

*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.

*Certificates distributed  upon completion & receipt of evaluation

*Partial credit is not offered

Q: Do you offer ADA Accommodations?

A: Yes! If you are requesting ADA accommodations, please contact us via email at  at least two weeks prior to the course date. Requests after that date may not be fulfilled.


Q: What do I do if I have a complaint/grievance?

A: For grievances, contact Jenerations Health Education at 443-416-7710 or 

Bibliography & References

Available upon request


Brightview on New Canaan

162 New Canaan Avenue, Norwalk, Connecticut 06850, United States
(203) 989-4774