There is increasing evidence that good customer service not only pleases patients and caregivers but it is also highly linked with better clinical outcomes. This interactive program will cover simple inexpensive ways to increase the level of customer service in a nursing home/rehab environment. It will specifically address how to implement these strategies with patients who have dementia, mental health conditions and personality disorders as well as those who are receiving rehab services. The program will also discuss ways to use humor and better bedside manner to increase satisfaction for family caregivers which will in turn increase better clinical outcomes for the patient.
Content Level: Beginner to Intermediate
Program Location and Information: Registration 8:30am Program 9:00am-12:15pm
Brightview New Canaan
162 New Canaan Avenue
Norwalk, CT 06850
This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 3 CE contact hour(s). Activity code: S00058453 Approval Number 240000525: To claim these CEs, log into your CE Center account at www.ccmcertification.org.*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.
Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 3 CEU.
Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity is approved for 3 CMC contact hours.
Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 1/26/2024-1/26/2027 . Social Workers completing this course receive 3 General Social Work continuing education credit.
Stephanie Goldstein, BSW, LBSW, has been in healthcare for more than 15 years. Her experience includes both working directly with patients and as a manager in mental health and long term care. She is passionate about educating patients and families on options while promoting self-determination for those with complex physical, cognitive or mental health diagnoses. A frequent guest lecturer for Johns Hopkins University’s Certificate on Aging program, she also loves teaching professionals about best practices in working with older generations.
Learning Objectives:
Agenda:
45 minutes: The relationship between good bedside manner and customer service and clinical outcomes
45 min: What healthcare workers can do to improve clinical outcomes
15 minutes: Break
45 min: How do we build trust with our clients?
45 min: What type of client/caregiver benefits the most from good customer service?
Bibliography & References available upon request
*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.
*Certificates distributed upon completion & receipt of evaluation
*Partial credit is not offered
If you are requesting ADA accommodations, please contact us via email at contact@jenerationshealth.com at least two weeks prior to the course date. Requests after that date may not be fulfilled.
For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com
*Please email contact@jenerationshealth.com if you need to cancel your registration. No penalty for canceling for complimentary programs. Paid programs can apply credit to a future program.