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Live Event

Becoming Fluent in the Language of Dementia

Average Rating:
Topic Areas:
Joanna Frankel
Course Levels:
Beginner & Intermediate
2 Hours
Not Applicable
Merchant Logo Brightview Shelton - Senior Independent Living, Assisted Living, Memory Care - Shelton, Connecticut

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Sometimes communicating with someone diagnosed with Alzheimer's disease or another irreversible dementia feels like visiting a foreign country.  But as frustrating as it is to professionals, we can only imagine how difficult it is for the patient with dementia.  This seminar will help professionals better understand why we struggle communicating in both directions, strategies on becoming fluent in this "new language," and how to model these approaches for family caregivers.

Content Level: Beginner to Intermediate

Program Location and Information: Registration 3pm Program 3:15pm-5:15pm EST

Brightview Shelton

30 Beard Sawmill Road

Shelton, CT 06484


Certified Case Manager

This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers.  The course is approved for 2 CE contact hour(s).  Activity code: S00058625 Approval Number 240000697:   To claim these CEs, log into your CE Center account at*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.

Social Work

Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 1/26/2024-1/26/2027 . Social Workers completing this course receive 2 General Social Work continuing education credit.



Joanna Frankel's Profile

Joanna Frankel Related Seminars and Products

Joanna Frankel is a graduate of Towson University with her Bachelors in both Psychology and Gerontology. Following, Joanna obtained her MSW from the University of Maryland School of Social Work with a clinical concentration and a focus in Aging. Since, Joanna has been working in the long-term care setting for over 15 years. Her experience includes directing the social work department in a 205-bed facility, with clients who have a variety of mental health issues, long term care needs, at end of life, on dialysis and who are ventilator dependent.  Additionally, Joanna is passionate about and has expertise in dementia, advance directives/end of life and mental health issues in the elderly. Furthermore, she has spent the last 10 years consulting in several nursing homes, educating social workers on the proper practices of long-term care while providing clinical supervision. Joanna has always educated interdisciplinary teams, patients and families on various topics on aging. When Joanna isn’t working, you can find her playing ball with her husband and 2 boys or at the nearest sushi restaurant.

Learning Objectives

Learning Objectives & Agenda:

  • List at least 3 causes of irreversible dementia.
  • Recognize at least 3 reasons patients with dementia have a “new language” and why the nurse has to adapt.
  • Name at least 2 major communication mistakes in working with patients with dementia who have this “new language.”
  • Identify at least 3 best practices in working with patients with dementia who have this “new language.”


30 minutes: What are the common types of dementia seen in the community?

30 minutes: What’s behind this “new language” and how does it make the professional adapt to varying approaches?

30 minutes: What are we doing when we communicate? What is the impact on response and outcomes?

30 minutes: What type of “language” is more effective? How does it vary at each stage?


Bibliography & References

Bibliography & References available upon request

Live (Onsite) Programs - FAQ

*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.

*Certificates distributed  upon completion & receipt of evaluation

*Partial credit is not offered

Q: Do you offer ADA Accommodations?

A: Yes! If you are requesting ADA accommodations, please contact us via email at  at least two weeks prior to the course date. Requests after that date may not be fulfilled.

Q: What do I do if I have a complaint/grievance?

A: For grievances, contact Jenerations Health Education at 443-416-7710 or 





Merchant Logo Brightview Shelton - Senior Independent Living, Assisted Living, Memory Care

30 Beard Sawmill Road, Shelton, Connecticut 06484, United States
(203) 493-4345