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Live Event
Clinical Relationships: Improving Communication with Patients, Clients and Families (Courtesy of Brightview Severna Park)
- Average Rating:
- 17
- Topic Areas:
- Not Available
- Faculty:
- Stephanie Goldstein
- Course Levels:
- Beginner & Intermediate
- Duration:
- 3 Hours 15 Minutes
- License:
- Not Applicable
- Location:
- Brightview Senior Living - Severna Park - Severna Park, Maryland
Dates
Description
In the healthcare setting, today’s workplace environment is more complex than ever. Knowing what to say and how to say it can be the difference between your program’s success or failure; and more importantly, it can make a difference in your client or patient’s successful treatment. Because we are in a healthcare setting, ensuring that there is clear understanding between the client/patient and the caregiver is vital. This interactive training program will guide participants in shaping their personal style to become more effective communicators. Participants will practice listening skills, workplace diplomacy, phrasing their messages appropriately and dealing with challenging clients & patients.
Content Level: Beginner to Intermediate
No virtual/streaming option
LOCATION:
Brightview Severna Park
469 Jumpers Hole Road
Severna Park, MD 21146
Credits
Certified Dementia Practitioners
Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 3 CEU.
Nursing
Jenerations Health Education is approved by the California Board of Registered Nursing, Provider #: 17753 for 3Contact Hours. This certificate must be retained by the licensee for a period of four years after the course ends. *All attendees seeking nursing credits are responsible for confirming that their own licensing board accepts contact hours approved by other state nursing boards.
Social Worker-Maryland
Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.
Participant is awarded 3 Category I Maryland Social Work CEUs
CMC/NACCM
Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity is approved for 3 CMC contact hours.
Assisted Living Manager-Maryland
This course meets the Office of Health Care Quality's Assisted Living Units criteria for recommendation for training to be offered to the assisted living providers of Maryland. Jenerations Health Education is an approved provider for the above stated course for Assisted Living Manager continuing education. 3hours awarded.
Handouts
| PPT presentation (2 MB) | Available after Registration | ||
| Quiz (24 KB) | Available after Registration | ||
| Quiz Score (22.6 KB) | Available after Registration | ||
| worksheet (17.7 KB) | Available after Registration | ||
Faculty
Stephanie Goldstein Related Seminars and Products
Stephanie Goldstein, BSW, LBSW, has been in healthcare for more than 15 years. Her experience includes both working directly with patients and as a manager in mental health and long term care. She is passionate about educating patients and families on options while promoting self-determination for those with complex physical, cognitive or mental health diagnoses. A frequent guest lecturer for Johns Hopkins University’s Certificate on Aging program, she also loves teaching professionals about best practices in working with older generations.
Learning Objectives
Learning Objectives:
- Identify their own personal communication style
- Describe the forms of non-verbal communication
- Demonstrate ways to improve their word choice and language usage
- Explain how to use diplomacy to become more effective in their current position
- Discuss effective ways to manage difficult clients
Agenda:
45 minutes: How to you communicate? What are characteristics associated with each type of communication styles?
45 minutes: Components of Communication: the essentials we bring to the table
15 minutes: Break
45 minutes: Listening skills: the essentials we need to be successful
45 minutes: Effective communication strategies for more challenging situations
Live (Onsite) Programs - FAQ
*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.
*Certificates distributed upon completion & receipt of evaluation
*Partial credit is not offered
Q: Do you offer ADA Accommodations?
A: Yes! If you are requesting ADA accommodations, please contact us via email at contact@jenerationshealth.com at least two weeks prior to the course date. Requests after that date may not be fulfilled.
Q: What do I do if I have a complaint/grievance?
A: For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com.
Bibliography & References
Bibliography & References available upon request
Location
Brightview Senior Living - Severna Park
469 Jumpers Hole Road, Severna Park, Maryland 21146, United States
(410) 220-6958
www.brightviewseniorliving.com
(410) 220-6958
www.brightviewseniorliving.com