In the healthcare setting, today’s workplace environment is more complex than ever. Knowing what to say and how to say it can be the difference between your program’s success or failure; and more importantly, it can make a difference in your client or patient’s successful treatment. Because we are in a healthcare setting, ensuring that there is clear understanding between the client/patient and the caregiver is vital. This interactive training program will guide participants in shaping their personal style to become more effective communicators. Participants will practice listening skills, workplace diplomacy, phrasing their messages appropriately and dealing with challenging clients & patients.
This course is suitable for both beginning and intermediate levels. There is an introduction to improving communication, which is necessary and appropriate for beginners. It also applies to intermediate levels as it expands upon the introductory level, focusing on a deeper understanding of personal communication style and communicating effectively in the healthcare setting.
Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. Statue and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for 1 continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 01/26/2018-01/26/21.
This program has been approved for Continuing Education for 1 total participant hours by NAB/NCERS—Approval # 20210329-1-A64301-DL
This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s). Activity code: I00041508 Approval Number 200136417: To claim these CEs, log into your CE Center account at www.ccmcertification.org
Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 01/26/2018-01/26/21. Social Workers completing this course receive 1 continuing education credit.
Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 1 CEU.
Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.
Participant is awarded 1Category I Maryland Social Work CEUs
|Handout 1 - Quiz|
|Handout 2 - Quiz Scoring Sheet|
|Clinical Relationships - PPT (16.6 MB)||Available after Purchase|
Stephanie Goldstein, BSW, LBSW, has been in healthcare for more than 15 years. Her experience includes both working directly with patients and as a manager in mental health and long term care. She is passionate about educating patients and families on options while promoting self-determination for those with complex physical, cognitive or mental health diagnoses. A frequent guest lecturer for Johns Hopkins University’s Certificate on Aging program, she also loves teaching professionals about best practices in working with older generations.
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