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Clinical Relationships: Improving Communication With Patients, Clients and Families (Enduring)

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Topic Areas:
Best Practices |  Communication Strategies
Case Managers (non ethics course) |  Nursing Home Administrators (NHA) |  Social Workers
Stephanie Goldstein
1 Hour 01 Minutes
Audio and Video
Never expires.


In the healthcare setting, today’s workplace environment is more complex than ever. Knowing what to say and how to say it can be the difference between your program’s success or failure; and more importantly, it can make a difference in your client or patient’s successful treatment. Because we are in a healthcare setting, ensuring that there is clear understanding between the client/patient and the caregiver is vital.


This program will guide participants in shaping their personal style to become more effective communicators. Participants will practice listening skills, workplace diplomacy, phrasing their messages appropriately and dealing with challenging clients & patients. This course is suitable for both beginning and intermediate levels. There is an introduction to improving communication, which is necessary and appropriate for beginners. It also applies to intermediate levels as it expands upon the introductory level, focusing on a deeper understanding of personal communication style and communicating effectively in the healthcare setting.


Social Work - New York

Jenerations Health Education, Inc. is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0130. Participants are granted 1Contact Hours of Continuing Education*Live, on-line, self-study

Nursing Home Administrator

This program has been approved for Continuing Education for 1.25  total participant hours by NAB/NCERS—Approval # 20210414-1.25-A66643-DL


Certified Case Manager

This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers.  The course is approved for 1 CE contact hour(s).  Activity code: I00041520 Approval Number 200136429:   To claim these CEs, log into your CE Center account at

Social Work, MD (Category ll)

Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.

Participant is awarded 1Category II Maryland Social Work CEUs


Stephanie Goldstein's Profile

Stephanie Goldstein Related seminars and products: 25

Stephanie Goldstein, BSW, LBSW, has been in healthcare for more than 15 years.  Her experience includes both working directly with patients and as a manager in mental health and long term care. She is passionate about educating patients and families on options while promoting self-determination for those with complex physical, cognitive or mental health diagnoses.  A frequent guest lecturer for Johns Hopkins University’s Certificate on Aging program, she also loves teaching professionals about best practices in working with older generations. 

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