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Live Event

Behaviors as Communication? A Dementia Patient’s Attempt to Connect (Courtesy of Brightview Crofton Riverwalk)

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Topic Areas:
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Joanna Frankel
Course Levels:
Beginner & Intermediate
3 Hours 15 Minutes
Not Applicable
Brightview Senior Living - Crofton Riverwalk - Crofton, Maryland



Caregivers and healthcare professionals are frequently frustrated by the behaviors exhibited by those diagnosed with permanent dementia.  When we understand that these challenging behaviors are sometimes the only way the patient can communicate, it helps us develop more patience and understanding.  Join us for this informative program on interpreting body language, reading signals and deciphering the mysterious behavioral language of dementia.

Content Level: Beginner to Intermediate


Brightview Senior Living Crofton Riverwalk

1301 Clarity Drive

Crofton, MD 21114


Certified Dementia Practitioners

Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 3 CEU.


Jenerations Health Education is approved by the California Board of Registered Nursing, Provider #: 17753 for 3Contact Hours. This certificate must be retained by the licensee for a period of four years after the course ends. *All attendees seeking nursing credits are responsible for confirming that their own licensing board accepts contact hours approved by other state nursing boards.

Social Worker-Maryland

Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.

Participant is awarded Category I Maryland Social Work CEUs



Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity is approved for 3  CMC contact hours.




Assisted Living Manager-Maryland

This course meets the Office of Health Care Quality's Assisted Living Units criteria for recommendation for training to be offered to the assisted living providers of Maryland. Jenerations Health Education is an approved provider for the above stated course for Assisted Living Manager continuing education. 3hours awarded.






Joanna Frankel's Profile

Joanna Frankel Related seminars and products

Joanna Frankel is a graduate of Towson University with her Bachelors in both Psychology and Gerontology. Following, Joanna obtained her MSW from the University of Maryland School of Social Work with a clinical concentration and a focus in Aging. Since, Joanna has been working in the long-term care setting for over 15 years. Her experience includes directing the social work department in a 205-bed facility, with clients who have a variety of mental health issues, long term care needs, at end of life, on dialysis and who are ventilator dependent.  Additionally, Joanna is passionate about and has expertise in dementia, advance directives/end of life and mental health issues in the elderly. Furthermore, she has spent the last 10 years consulting in several nursing homes, educating social workers on the proper practices of long-term care while providing clinical supervision. Joanna has always educated interdisciplinary teams, patients and families on various topics on aging. When Joanna isn’t working, you can find her playing ball with her husband and 2 boys or at the nearest sushi restaurant.

Learning Objectives

Learning Objectives:

1) Name at least 3 causes of permanent dementia.

2) Identify at least 5 different challenging behaviors patients with permanent dementia frequently exhibit.

3) List at least 3 different reasons patients with permanent dementia will exhibit challenging behaviors.

4) Name 2 strategies for identifying what a patient with permanent dementia is trying to communicate through a challenging behavior.

5) Identify 3 non-verbal techniques that will assist in communicating better with a patient with permanent dementia.


45 minutes: What Is Dementia? How does it impact communication?

45 minutes: Difficult Behaviors Frequently Occurring With Patients With Permanent Dementia 

15 minutes: BREAK

45 minutes: Interpreting Difficult Behaviors-what do they mean?

45 minutes: Best Practices 


Live (Onsite) Programs - FAQ

*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.

*Certificates distributed  upon completion & receipt of evaluation

*Partial credit is not offered

Q: Do you offer ADA Accommodations?

A: Yes! If you are requesting ADA accommodations, please contact us via email at  at least two weeks prior to the course date. Requests after that date may not be fulfilled.


Q: What do I do if I have a complaint/grievance?

A: For grievances, contact Jenerations Health Education at 443-416-7710 or 

Bibliography & References

Bibliography & References available upon request


Brightview Senior Living - Crofton Riverwalk

1301 Clarity Drive, Crofton, Maryland 21114, United States
(410) 849-6267