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Understanding and Being Understood: Communicating in the Sphere of Dementia (Courtesy of Brightview Senior Living)

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Stephanie Goldstein
Course Levels:
Beginner & Intermediate
3 Hours 15 Minutes
Not Applicable
Wayne, Pennsylvania
Available Dates:


As Alzheimer’s disease and other dementias progress, our ability to understand the patient constantly becomes more  challenging.  The patient’s declining ability to understand us can also become a major source of frustration and “behaviors.”  Join us for this interactive program where we will discuss strategies for better understanding—and being understood by—some who has dementia

Content Level: Beginner to Intermediate


Brightview Senior Living Devon
301 E. Conestoga Road
Wayne, PA 19087


Certified Case Manager

This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers.  The course is approved for 3 CE contact hour(s).  Activity code: S00049499 Approval Number 220000343:   To claim these CEs, log into your CE Center account at*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.

Social Work

Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 01/26/2021-01/26/24. Social Workers completing this course receive 3 General Social Work Practice continuing education credit.


Stephanie Goldstein's Profile

Stephanie Goldstein Related seminars and products

Stephanie Goldstein, BSW, LBSW, has been in healthcare for more than 15 years.  Her experience includes both working directly with patients and as a manager in mental health and long term care. She is passionate about educating patients and families on options while promoting self-determination for those with complex physical, cognitive or mental health diagnoses.  A frequent guest lecturer for Johns Hopkins University’s Certificate on Aging program, she also loves teaching professionals about best practices in working with older generations. 

Learning Objectives

Learning Objectives:

  1. Identify at least 2 types of dementia.
  2. List at least 2 reasons why dementia communication becomes challenging for a professional.
  3. Name at least 2 reasons why the person with dementia has difficulty communicating with others.
  4. Practice at least 2 strategies for improving communication between professional and patient who has dementia.
  5. Discuss at least 2 reasons family members struggle effectively communicating with a loved one how has dementia


30 minutes: Review and Discussion of the types of Dementia

60 minutes: Identifying the problems encountered in Dementia communications

15minutes: BREAK

45 minutes: How to prevent dementia communication issues

45 minutes: Best practices and strategies for improving dementia communications

Live (Onsite) Programs - FAQ

*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.

*Certificates distributed  upon completion & receipt of evaluation.

Policies & Accommodation Requests

See below for policies and accommodations information:


  • To request an ADA accommodations, please contact us via email at  at least two weeks prior to the course date. Requests after that date may not be fulfilled. 
  • For grievances, contact Jenerations Health Education at 443-416-7710 or

Bibliography & References

Bibliography & References available upon request


Brightview Devon - Senior Independent Living

301 East Conestoga Road, Wayne, Pennsylvania 19087, United States
(484) 991-4735

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