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Webinar

Four Tips for Identifying, Managing & Resolving Countertransference: An Ethical Discussion


Average Rating:
   9
Topic Areas:
Ethics
Categories:
Case Managers |  Ethics |  Social Workers |  CDPs |  CMC/NACCM |  Continuing Ed |  Nursing Home Administrators/NAB
Faculty:
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP
Course Levels:
Intermediate
Duration:
1 Hour
Registrants (Expected or Limit):
500
License:
Never expires.

Dates



Description

Countertransference happens to all health and mental health professionals, regardless of how seasoned or educated they may be.  This interactive program will help participants identify both overt and less obvious forms of countertransference.  It will also help participants determine how to ethically manage, resolve, and prevent it.

Intermediate Level

Credits


Social Work - New York

Jenerations Health Education, Inc. is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0130. Participants are granted 1Contact Hours of Continuing Education*Live, on-line, self-study


Nursing Home Administrator

This program has been approved for Continuing Education for 1  total participant hours by NAB/NCERS—Approval # 20221107-1-A79561-DL

 


Certified Case Managers (Ethics Credits)

This program has been pre-approved by The Commission for Case Manager Certification to provide Ethics continuing education credit to CCM® board certified case managers. The course is approved for  CE contact hour(s). Activity code: I00047240 Approval Number: 210002610

To claim these CEs, log into your CCMC Dashboard at www.ccmcertification.org.*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.


Certified Dementia Practitioners

Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 1 CEU.


Social Workers-Texas Jenerations Health Education is an approved continuing education provider by the Texas State Board of Social Work Examiners – Provider # 6859
Social Work Ethics (Maryland)

Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.

Participant is awarded  1 Ethics, Category 1 Maryland Social Work CEUs

 


CMC/NACCM

Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity is approved for 1  CMC contact hours.

 

 

 


Social Work

Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 01/26/2021-01/26/24. Social Workers completing this course receive 1 Ethics continuing education credit.



Faculty

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP's Profile

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP Related Seminars and Products

Jenerations Health Education


Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare organizations and professionals grow while empowering patients and their caregivers.

Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.

Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government and non-profit organizations For more information on keynote speaking, please click here.

When she’s not speaking and writing, Jennifer loves boating with her husband Sean. In nautical circles her claim to fame is being the Chesapeake Bay’s least talented first mate. Having grown up in the Philadelphia area, her secret talent is parallel parking.


Policies & Accommodation Requests

See below for policies and accommodations information:

  • Successful completion of our continuing education programs will require attendance for the entire event as well as completion & submission of the evaluation form, (& post test for recorded products) at the conclusion of the webinar.  Certificates will be provided via your account once program requirements have been met.
    • Please note that for recorded webinars, participants must score an 80% on the post test to receive the certificate. Participants will have 3 attempts to take the quiz. Failure to pass at an 80% after 3 attempts means the certificate will not be provided. Participant can purchase program again to view and make further attempts.
  • To request an ADA accommodations, please contact us via email at contact@jenerationshealth.com  at least two weeks prior to the course date. Requests after that date may not be fulfilled. 
  • For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com.
  • To review Jenerations Health Privacy Policy, please see: https://jenerationshealth.com/faq/
  • Refund Policy
    • Live Interactive Webinars: Registrations for live interactive webinars may be canceled 15 days prior to the program date with full refund. Cancelations made after this date will receive credit for another Jenerations live interactive webinar.
    • Recorded Webinars: Purchase of recorded webinars can be refunded in full or exchange for a different recorded webinar within 72 hours of purchase date.
    • Please email contact@jenerationshealth.com to discuss refund and/or exchange. 

Webinar FAQ

Q: How do I access the program?

A: Log in to your account at https://jenerations.ce21.com/ and you can launch the applicable program from your list of registered courses.  You may also click the link provided in your event confirmation or reminder emails and that will take you to your account. Please use the same email you used to register for your account.  If you do not recall your log-in information you may request it: https://jenerations.ce21.com/Account/Login

 

Q: Do I need to set up an account? / Why do I need to register?

A: Account registration is required for each individual who wishes to participate in a CEU and receive credit to maintain credit compliance requirements.  Your account will also provide you with the ability to access your program history, handouts, and ability to download your CE certificate.

 

Q: How can I tell if I am registered?

A: Please go to your account and your registered courses will be listed.  You will also receive a registration confirmation via your email if you have successfully registered for the program.  Be sure to check your SPAM or Junk folders as well.  If you have questions about your registration or did not receive a confirmation email, please contact Contact@jenerationshealth.com.

 

Q: How do I receive my CEs at the end of the webinar? /How do I get my certificate?

A: CE certificates will be made available to all participants who attend the webinar in full, and completes the evaluation found in their registration profile for live interactive programs. For on-demand programs, participants must complete the program in it's entirety as well as the evaluation and post test.  You will find these in your profile when you log in: https://jenerations.ce21.com/

 

 

Q: What if I am running late or must leave before the program ends? Will I still receive credit? 

A: Due to credit compliance standards, full attendance is required to receive CE certificate. Therefore, if you arrive to the webinar late or leave the webinar early, you may not qualify to receive a CE certificate.  Jenerations does not offer partial credit for participation.

 

Q: What if I get kicked out of a webinar and cannot get back in?

A: Should you have technical difficulties; you should be able to rejoin the webinar through your account profile by clicking “Launch Webinar”. Our attendees are given a grace period to rejoin; however, failure to return in time, will result in not receiving CE credits.  If technical difficulties are experienced by the entire group a notice will be sent out advising of such.

 

Q: Are the webinars live?

A: Yes, our Jenerations webinars are live and interactive - not pre-recorded. To receive credit, these webinars should be treated as if you are attending an in-person course in a classroom setting and will also require a minimum participation.  This is tracked via your online participation as well as polls/quiz responses and other applicable certification requirements.

NOTE: Jenerations also offers On-Demand content.  This content is pre-recorded.  Credits may differ from the original Live Webinar offering.

 

Q: Who are you authorized by?

A: While most licensing boards for social work accept CE, credits provided by (ASWB), licensees are responsible for determining where specific courses meet their jurisdiction’s requirements.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.  **It is the responsibility of the registered user to review the details of each program and the credit approvals (noted in the approval statement under the Credits tab) on the website to determine which CE approvals are being offered for each course.

Jenerations Health Education is approved by the following organizations:

Jenerations Health Education regularly submits programs to the following entities for program approvals:

  • Commission for Case Management Certification (Certified Case Managers)
  • NAB/NCERS (Nursing Home Administrators)
  • National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners (Certified Dementia Practitioners)
  • Certified Financial Planner Board of Standards (Certified Financial Planners)
  • Association of Social Work Boards, ACE program (ASWB ACE)


Q: Are there specific equipment or technical requirements?

There are recommended system settings and system requirements.  System requirements are:

  • Operating Systems: Windows XP or higher, MacOS 9 or higher, Android 4.0 or higher
  • Internet Browser: Internet Explorer 9.0 or higher, Google Chrome, Firefox 10.0 or higher
  • Broadband Internet connection: Cable, High-speed DSL & any other medium that is internet accessible.

It is recommended to have a wired connection or at minimum a strong wireless connection.  Should you lose connectivity to the program it may impact your attendance which can impact the participation needed to obtain credit. 

 

Q: Do you offer ADA Accommodations?

A: Yes! If you are requesting ADA accommodations, please contact us via email at contact@jenerationshealth.com  at least two weeks prior to the course date. Requests after that date may not be fulfilled. 

 

Q: What do I do if I have a complaint/grievance?

A: For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com. 

 

Bibliography & References

Bibliography & References available upon request

Learning Objectives

Learning Objectives:

  1. Define countertransference.
  2. Discuss overt and covert forms of countertransference.
  3. Examine areas of Code of Ethics to assist with managing, resolving, and preventing issues with countertransference.

 

Agenda:

15 minutes: Introduction and welcome

10 minutes: What is countertransference?

25 minutes: Defining the differences between over and covert forms of countertransference and how they manifest

25 minutes: How can we utilize our Codes of Ethics/Codes of Conduct to help address issues of countertransference?