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Recognizing and Responding To Burnout, Compassion Fatigue & Countertransference During A Healthcare Crisis (Complimentary, Sponsored by Brightview Senior Living Communities of Montgomery County)

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Topic Areas:
Healthcare crisis |  Mental Health
Case Managers |  CMC/NACCM |  Continuing Ed |  Social Workers
Jennifer L. FitzPatrick
Course Levels:
Beginner & Intermediate
1 Hour 15 Minutes




Compassion fatigue, burnout and countertransference have always existed. But this current healthcare crisis has cultivated an unprecedented climate of stress, uncertainty and truly daunting work conditions.  These factors, combined with a real or perceived lack of patience and appreciation from those we serve lead to tremendously risky situations.  How do you help a client or patient who is experiencing compassion fatigue, burnout and countertransference when they come to you for help?  What do you do if you see it in yourself, a colleague or a manager?  Join us for this candid discussion of how to handle such challenges during these extraordinary times.


This course is suitable for both beginning and intermediate levels.  There is an introduction to the concepts of CF, Burnout and Countertransference that is appropriate for beginners.  It also applies to intermediate levels as it expands upon the introductory level, focusing on the risks involved if left untreated and how to effectively manage to ensure health and productivity.



Certified Case Manager

This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers.  The course is approved for 1 CE contact hour(s).  Activity code: I00042319 Approval Number 200137232:   To claim these CEs, log into your CE Center account at

Social Worker-Maryland

Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.

Participant is awarded 1Category I Maryland Social Work CEUs



National Academy of Certified Care Managers (NACCM) has pre-approved this program for a maximum of 1 continuing education contact hour #JH-WB071420



Jennifer L. FitzPatrick's Profile

Jennifer L. FitzPatrick Related seminars and products: 14


Jenerations Health Education

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare organizations and professionals grow while empowering patients and their caregivers.

Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.

Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government and non-profit organizations For more information on keynote speaking, please click here.

When she’s not speaking and writing, Jennifer loves boating with her husband Sean. In nautical circles her claim to fame is being the Chesapeake Bay’s least talented first mate. Having grown up in the Philadelphia area, her secret talent is parallel parking.

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