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Live Event

Behaviors as Communication? A Dementia Patients Attempt to Connect (Courtesy of The Village at Rockville)

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Topic Areas:
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Stephanie Goldstein
Course Levels:
Beginner & Intermediate
3 Hours 15 Minutes
Not Applicable
The Village at Rockville–A National Lutheran Community - Rockville, Maryland

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Caregivers and healthcare professionals are frequently frustrated by the behaviors exhibited by those diagnosed with permanent dementia.  When we understand that these challenging behaviors are sometimes the only way the patient can communicate, it helps us develop more patience and understanding.  Join us for this informative program on interpreting body language, reading signals and deciphering the mysterious behavioral language of dementia.

Content Level: Beginner to Intermediate

Please note there is no streaming/virtual option


The Healthcare Center @ The Village at Rockville

9701 Veirs Drive, Rockville, MD 20850


Certified Case Manager

This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers.  The course is approved for 3 CE contact hour(s).  Activity code: S00054742 Approval Number 230001192:   To claim these CEs, log into your CE Center account at*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.

Social Worker-Maryland

Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.

Participant is awarded Category I Maryland Social Work CEUs



Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity is approved for 3  CMC contact hours.




Social Work

Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 01/26/2021-01/26/24. Social Workers completing this course receive 3 General Social Work Practice continuing education credit.



Stephanie Goldstein's Profile

Stephanie Goldstein Related seminars and products

Stephanie Goldstein, BSW, LBSW, has been in healthcare for more than 15 years.  Her experience includes both working directly with patients and as a manager in mental health and long term care. She is passionate about educating patients and families on options while promoting self-determination for those with complex physical, cognitive or mental health diagnoses.  A frequent guest lecturer for Johns Hopkins University’s Certificate on Aging program, she also loves teaching professionals about best practices in working with older generations. 

Live (Onsite) Programs - FAQ

*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.

*Certificates distributed  upon completion & receipt of evaluation

*Partial credit is not offered

Q: Do you offer ADA Accommodations?

A: Yes! If you are requesting ADA accommodations, please contact us via email at  at least two weeks prior to the course date. Requests after that date may not be fulfilled.


Q: What do I do if I have a complaint/grievance?

A: For grievances, contact Jenerations Health Education at 443-416-7710 or 

Bibliography & References

Bibliography & References available upon request

Learning Objectives & Agenda

Learning Objectives:

1) Name at least 3 causes of permanent dementia.

2) Identify at least 5 different challenging behaviors patients with permanent dementia frequently exhibit.

3) List at least 3 different reasons patients with permanent dementia will exhibit challenging behaviors.

4) Name 2 strategies for identifying what a patient with permanent dementia is trying to communicate through a challenging behavior.

5) Identify 3 non-verbal techniques that will assist in communicating better with a patient with permanent dementia.


45 minutes: What Is Dementia? How does it impact communication?

45 minutes: Difficult Behaviors Frequently Occurring With Patients With Permanent Dementia 

15 minutes: BREAK

45 minutes: Interpreting Difficult Behaviors-what do they mean?

45 minutes: Best Practices 


The Village at Rockville–A National Lutheran Community

9701 Veirs Drive, Rockville, Maryland 20850, United States
(301) 424-9560