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Live Event

Serving Unreasonable Older Adults & Their Families

Name: Serving Unreasonable Older Adults & Their Families
Start: 2024-04-20T13:00:00.000Z
End: 2024-04-20T16:15:00.000Z
Location: The Village at Rockville–A National Lutheran Community
Rating: 4.63

Average Rating:: 19
Topic Areas:: Not Available
Faculty:: Stephanie Goldstein
Course Levels:: Beginner & Intermediate
Duration:: 3 Hours 15 Minutes
License:: Not Applicable
Location:: The Village at Rockville–A National Lutheran Community - Rockville, Maryland

Dates

Event Dates

Sat, Apr 20, 2024 - 09:00am to 12:15pm EDT

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.

$0.00 - Base Price

☾ Sat, Apr 20, 2024 - 09:00am to 12:15pm EDT - The Village at Rockville–A National Lutheran Community - Rockville, Maryland

Description

Contrary to myths and stereotypes about older adults, most are reasonable and straightforward to work with. But when we encounter older adults and their families who are unreasonable, we frequently feel like they are taking up all of our time and energy. This interactive workshop will help participants understand why some older adults and their family caregivers are unreasonable and build empathy for those difficult clients. This workshop will also assist participants provide the best treatment to these clients while protecting themselves from burnout.

Content Level: Beginner to intermediate

PROGRAM LOCATION & INFORMATION: Registration 8:30am Program 9am-12:15pm EST

The Village at Rockville

9701 Veirs Drive

Rockville, MD 20850

Credits

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Certified Case Manager

This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 3 CE contact hour(s). Activity code: S00058982 Approval Number 240001055: To claim these CEs, log into your CE Center account at www.ccmcertification.org.*Certificate must be retained for at least one year past the participant’s CCM board certified case manager’s renewal date.

CMC/NACCM

Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity is approved for 3 CMC contact hours.

Social Work

Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 01/26/2024-01/26/2027. Social Workers completing this course receive 3 General Social Work continuing education credit.

Handouts

Faculty

Stephanie Goldstein Related Seminars and Products

Stephanie Goldstein, BSW, LBSW, has been in healthcare for more than 15 years. Her experience includes both working directly with patients and as a manager in mental health and long term care. She is passionate about educating patients and families on options while promoting self-determination for those with complex physical, cognitive or mental health diagnoses. A frequent guest lecturer for Johns Hopkins University’s Certificate on Aging program, she also loves teaching professionals about best practices in working with older generations.

Learning Objectives & Agenda

Learning Objectives

Identify causes of unreasonable behavior in older adults and their families.
List at least 3 strategies for managing unreasonable older adults and their families.
Name at least 3 ways to minimize unreasonable behavior in older adults and their families.

Identify at least 2 approaches for building empathy with unreasonable older adults and their families.
Create strategy for protecting yourself and organization when working with unreasonable older adults and their families.

Agenda:

9am-9:15am: What IS Unreasonable Behavior?

9:15am-10am: What Causes Unreasonable Behavior?

10am-10:30am: Preventing & Minimizing Unreasonable Behavior When Possible

10:30am-10:45am: Break

10:45am-11:15am: Building Empathy for Unreasonable Behavior

11:15am-11:45am: Strategies to Protect Yourself & Your Organization When Handling Unreasonable Older Adults & Their Family Members

11:45am-12:15pm: Best Practices When Working with Unreasonable Older Adults & Their Families

Bibliography & References

Bibliography & References available upon request

Live (Onsite) Programs - FAQ

*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.

*Certificates distributed upon completion & receipt of evaluation

*Partial credit is not offered

If you are requesting ADA accommodations, please contact us via email at contact@jenerationshealth.com at least two weeks prior to the course date. Requests after that date may not be fulfilled.

For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com

*Please email contact@jenerationshealth.com if you need to cancel your registration. No penalty for canceling for complimentary programs. Paid programs can apply credit to a future program.

Location

The Village at Rockville–A National Lutheran Community

9701 Veirs Drive, Rockville, Maryland 20850, United States
(301) 424-9560
www.thevillageatrockville.org