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Live Event

Serving Unreasonable Older Adults & Their Families

Average Rating:
   31
Topic Areas:
Not Available
Faculty:
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP
Course Levels:
Beginner & Intermediate
Duration:
3 Hours 15 Minutes
License:
Not Applicable
Location:
Brightview West End - Senior Independent Living, Assisted Living, Memory Care - Rockville, Maryland
Dates

Description

Contrary to myths and stereotypes about older adults, most are reasonable and straightforward to work with. But when we encounter older adults and their families who are unreasonable, we frequently feel like they are taking up all of our time and energy. This interactive workshop will help participants understand why some older adults and their family caregivers are unreasonable and build empathy for those difficult clients. This workshop will also assist participants provide the best treatment to these clients while protecting themselves from burnout.

Content Level: Beginner to intermediate 

PROGRAM LOCATION &  INFORMATION: Registration 8:30am Program 9am-12:15pm EST

Brightview West End

285 North Washington Street

Rockville, MD 20850

Credits

Certified Dementia Practitioners

Jenerations is a Certified Sponsor of professional continuing education with the National Council of Certified Dementia Practitioners and International Council of Certified Dementia Practitioners for members holding certifications as CDP, CDCM and CADDCT. This is approved for 3 CEU.

Social Worker-Maryland

Jenerations Health Education is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. Jenerations Health Education maintains responsibility for this program.

Participant is awarded 3 Category I Maryland Social Work CEUs

 

CMC/NACCM

Jenerations Health Education is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #20-801JHE. This activity is approved for 3  CMC contact hours.

 

 

 

Assisted Living Manager-Maryland

This course meets the Office of Health Care Quality's Assisted Living Units criteria for recommendation for training to be offered to the assisted living providers of Maryland. Jenerations Health Education is an approved provider for the above stated course for Assisted Living Manager continuing education. 3hours awarded.

 

 

 

Social Work

Jenerations Health Education, #1494, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Jenerations Health Education maintains responsibility for this course. ACE provider approval period: 1/26/2024-1/26/2027 . Social Workers completing this course receive 3 General Social Work continuing education credit.

Faculty

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP's Profile

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP Related Seminars and Products

Jenerations Health Education

Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Her mission is to help healthcare organizations and professionals grow while empowering patients and their caregivers.

Jennifer appears frequently in the media and has been featured on ABC, CBS, NBC, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.

Jennifer is primarily a keynote speaker at national conferences but also offers private programs to corporations, government and non-profit organizations For more information on keynote speaking, please click here.

When she’s not speaking and writing, Jennifer loves boating with her husband Sean. In nautical circles her claim to fame is being the Chesapeake Bay’s least talented first mate. Having grown up in the Philadelphia area, her secret talent is parallel parking.

Learning Objectives & Agenda

Learning Objectives

  1. Identify causes of unreasonable behavior in older adults and their families.
  2. List at least 3 strategies for managing unreasonable older adults and their families.
  3. Name at least 3 ways to minimize unreasonable behavior in older adults and their families.
  1. Identify at least 2 approaches for building empathy with unreasonable older adults and their families.
  2. Create strategy for protecting yourself and organization when working with unreasonable older adults and their families.

Agenda:

9am-9:15am: What IS Unreasonable Behavior?

9:15am-10am: What Causes Unreasonable Behavior?

10am-10:30am: Preventing & Minimizing Unreasonable Behavior When Possible

10:30am-10:45am: Break

10:45am-11:15am: Building Empathy for Unreasonable Behavior

11:15am-11:45am: Strategies to Protect Yourself & Your Organization When Handling Unreasonable Older Adults & Their Family Members

11:45am-12:15pm: Best Practices When Working with Unreasonable Older Adults & Their Families

 

 

 

Bibliography & References

Bibliography & References available upon request

Live (Onsite) Programs - FAQ

*Successful completion of this seminar will require attendance for the entire event, signing in & out as well as completion & submission of the evaluation form.

*Certificates distributed  upon completion & receipt of evaluation

*Partial credit is not offered

If you are requesting ADA accommodations, please contact us via email at contact@jenerationshealth.com  at least two weeks prior to the course date. Requests after that date may not be fulfilled.

For grievances, contact Jenerations Health Education at 443-416-7710 or contact@jenerationshealth.com

*Please email contact@jenerationshealth.com if you need to cancel your registration. No penalty for canceling for complimentary programs. Paid programs can apply credit to a future program.

 

 

Location

Brightview West End - Senior Independent Living, Assisted Living, Memory Care

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285 North Washington Street, Rockville, Maryland 20850, United States
(301) 250-1628
www.brightviewseniorliving.com

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