71 - Optimizing the Healthcare Experience for Patients: Improving Service & Clinical Outcomes
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72 - Understanding and Being Understood: Communicating in the Sphere of Dementia
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73 - Not Always Intentional: How to Avoid Abuse, Neglect & Exploitation in Long Term Care
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74 - Ethical Boundaries: The Zone of Helpfulness in the Professional Caregiver and Patient Relationship
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